Wireless Module Not Supported[FIX]

Last week after a bios update I faced an issue with an HP Spectre X2 G3 tablets. Upon restarting the system after a BIOS update, it gave me a “Wireless Module not supported” message. The full error message read something like:

Wireless Module not supported
The system has detected a wireless module installed in the system is not supported and has been turned off.
WWAN Module ID (703)
POWER BUTTON – Power off
ENTER – Continue

WWAN Module not supported: Troubleshooting

Like any sensible person would do, I thought this was a driver issue since the system got updated. So, I tried to look for the module under the device manager but could not find it. My understanding was that it’s not showing the WWAN Wireless module since there is a conflict with the hardware’s drivers.

Next, I downloaded and ran the HP Softpaq to download the latest driver for the module. This did not do much since there was nothing like a WWAN Wireless Module listed under the HP Softpaq drivers catalog. I even did a BIOS upgrade, but still no luck.

I did a bit of research and found out that it was a common issue that some users face especially after a BIOS update. Some even said that they had to get HP to replace the WWAN module on their laptop since the update froze the module.

Wireless Module not supported: I fixed it

After trying everything that I thought I could, I decided to get into the BIOS and see if I could do some troubleshooting there.

I tried doing the following:

  • Updated the BIOS from the options
  • Reset BIOS to the default
  • Restarted the computer
  • No luck, I still received the Wireless module not supported message

Downgrading the BIOS Fixed the Issue

So, if you have an HP tablet/laptop you can do the following.
(You will have to be connected to the LAN to do the following. If you do not have access to a LAN connection skip this)

  • Shutdown your tablet/laptop
  • Power it on again and hit the “ESC” key continuously until you see the “Entering startup option” on the bottom left corner of your screen
  • Go to “Enter BIOS settings” or something similar
  • Find the option to download/update the BIOS from the network
  • If you can’t find this option, please read the rest of the post to see if those options might help you solve this issue
  • It prompted me that the BIOS that is about to download is an older version and if I was okay to downgrade it. I hit the “Rollback BIOS” option, let it do its thing and restarted the tablet
  • Upon restart, the “Wireless Module Is not supported” message was gone
  • When I logged in, I could see that the tablet was detecting the sim card that was installed
  • If you don’t have a Simcard installed, if you check your available network connections, you should see that the “Insert SIM” option should be back up
How to Fix Windows Update Error in Windows 10?

How to downgrade you BIOS if you donot have a LAN connection

Before we downgrade your tablet’s BIOS version, let’s find out the version that is currently installed.

How to find out your current BIOS version in Windows
  • Hit the Windows key on the keyboard or click on the flag icon in the bottom left corner
  • Type in “System Information” and open the System Information App once it loads
  • On the next screen, you can find the BIOS Version/Date
  • Note it down
Downgrading/Updating your BIOS
  • After you have found your BIOS Version/Date, go to google search
  • Type in a BIOS version that you think might be an earlier version
  • For eg. my BIOS version is 1.15. So I can find a BIOS version 1.14 and download it
  • You can even try to download the BIOS from last year as your last resort if you cannot find anything other versions for the BIOS
  • Proceed with caution because if you install the wrong version of the firmware might brick your system
  • Install the BIOS update as you would install other applications
  • Restart your tablet and keep your fingers crossed
  • If everything goes well you should not see the “Wireless Module Is not supported” error message

If you have other ways that can fix the WWAN Module ID (703) – Wireless Module not supported issue, do let me know in the comments down below.

Useful Tech Articles Only!!

Leave a Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.